Pillow Logistics

Courier, Warehousing, and Staffing Services

Login


Client Login

Client Support Login

Learn More

Driver Login

Pillow Logistics Contract Drivers.

Learn More

About


About
Founded in 1988, Pillow Logistics provides courier, warehouse and mailroom services daily.

We take 24/7 support seriously by providing courier and cross dock services around the clock. When we return, ask how Pillow Logistics can service your business-to-business logistics needs the way you deserve!
Our reputation is built on delivering a personal approach to every client. As orders are completed, our clients receive detailed invoicing and efficient processing of all payments. It is the personalized approach of our logistics specialist that keep us a cut above our competition.
Reliable, same-day delivery helps you deliver improved service to your customers and meet specific business needs. Our Courier Service will meet your needs around the clock, every time. So whether it's across town or across a state line, one of our logistics specialists can arrange same day courier services to meet your deadlines!

Think about how you deliver superior service to your customers. Now think about what matters most when choosing logistics partners and same-day delivery solutions. Secure transport. Proven Expertise. And the resources to assure the kind of support you need for worry-free delivery and your peace of mind. At Pillow Logistics, we make it our business to understand yours. In delivering for you, we become your reliable partner to deliver nationwide, 24-hours per day.

Mission Statement
Pillow Logistics is dedicated to developing long-term relationships with customers, employees, and independent contractors. The true measure of our success is the growth and tenure of our target relationships.

We will:
  • Recruit, develop, motivate and retain the best transportations and logistics professionals
  • Provide our customers transportation solutions that deliver unique value and service
  • Respect and support the success of our independent contractors

Vision Statement
Pillow Logistics will deliver the highest quality service in delivery and logistics solutions, time and time again, with passion, integrity and energy.
Core Values
  • Work safe - Think and act safely at all times!
  • Customer focus - Understand and develop relationships to anticipate and satisfy needs.
  • Teamwork - Leverage each other's strength to create value.
  • Quality - Strive for continuous improvement in everything we do.
  • Personal conduct - Act with the highest level of ethics and integrity in all interactions.
  • Social responsibility - Give back to our communities and help those less fortunate.
  • Human resources - Develop employees and provide opportunities for career advancement.
  • Communication - Provide an environment of open and honest communication.


MBE Certified:
State of Indiana
State of Maryland
State of Maryland SBR
City of Indianapolis

SBA Federal Contractor:
SBA 8(a) certified valid December 2021
SBA Small Business
SBA Small Disadvantaged Business

Testimonials


Pillow's proactive customer service makes it possible for me to take care of our clients without constant follow-up. They truly take an interest in our business and make every effort to exceed our expectations."

Large, Multi Unit Hospital Network

The value, both from a service and cost perspective, that Pillow brings is unmatched in the State of Indiana."

National Payroll Company

Pillow Logistics has the flexibility to provide us a tailor-made transportation Solution"

Global Pharmaceutical Company

Comprehensive Services


Comprehensive Services




  • On-Demand Courier 
  • Scheduled/Routed 
  • Warehousing/Fulfillment
  • Mailroom Management 
  • Staffing 
  • Facilities Support 




Logistics Strategies
Pillow Logistics will work closely with you designing customized solutions and optimized routes, further enhancing the customer service experience to your clients while decreasing your operational costs. We have the resources, expertise and corporate structure to become your total logistics partner. Unlike many large logistics companies, we deliver a personal touch. Our dedicated management team understands your customers' needs and challenges and the importance of your supply chain in customer service and satisfaction. Our managers, local teams and drivers build relationships with you and your customers to ensure our service is meeting your needs and expectations.

Pillow Promise
Immediate Response & Proactive Approach Philosophy
  • Upon request, our Dispatch Team can immediately track a Delivery Specialist and determine the estimated time of arrival with our state-of-the art computerized dispatch system upon request.
  • One customer service specialist is assigned to your account in order to quickly address concerns and solve problems.
  • At your service is a properly identified, friendly, courteous, and uniformed Pillow Logistics Delivery Specialist.
  • In the event of an unavoidable delay, advance notice is given to client.
  • Our Operations Manager and Customer Service Specialists are available as consultants to address the evolving needs of your company.
  • Successful business partnerships focusing on customer service excellence.
Our Clients Can Expect:
  • The Pillow Team will listen to all clients' feedback to constantly develop and improve our customer service standards.
  • Monitor our performance on a quarterly basis and be available to discuss the growing needs of our clients.
  • Trust us to be your business' most valuable asset.
  • Work in partnership with us to provide solutions.
  • Continued education of our staff and clients to provide the most cost effective and efficient solutions.

NAICS Codes
541612- Human Resources Consulting
491110- Postal Services
492110- Local Parcel Delivery Services
493110- General Warehouse/Storage
561210- Facilities Support Services
484210- Moving & Relocation

Courier Services


Courier Services



Reliable, same-day delivery helps you deliver improved service to your customers and meet specific business needs.






Whatever your same-day delivery requirements- 
Pillow Logistics has the service to meet your needs. Around the clock, we use the latest in communications technology to dispatch and track a fleet of vehicles that pick up and deliver your shipments on time, every time.
  • On-Demand Delivery Services: We offer same-day and next-day delivery services.  Vehicles ranging from compact car to 26' straight truck w/liftgates.
  • Scheduled/Routed Delivery Services: Our scheduled delivery is the most economical service for your regularly scheduled, time-sensitive pickups and deliveries. Pillow Logistics will work with you to develop a customized schedule route that will meet your recurring delivery needs. This economical service is excellent for mail or inter-company deliveries, and for any local or out-of-town pre-established activity.

Medical Transport Services


Medical Transport Services
Pillow Logistics provides dedicated Medical Courier Services to Hospitals, Long Term Care Pharmacies, Reference Laboratories, Specialty Pharmacies, and their suppliers.  Patient care is what we provide, not just another package delivery.  Our dedicated team of medical specialist provides custom solutions for time critical tissues, specimens, blood, and other areas where the cost of failure is too high.  All our medical couriers are HIPAA Trained and Compliant, pass vigorous drug and background screenings,  and are certified to perform client specific services.  Our client portal allows you to schedule, track, and retrieve orders.  It also provides real time signature capture, scanning, and typed in "Proof of Delivery" accessible for up to 7 years.  

Here are a few examples of the services we provide:
Bio-Pharma
LTC Distribution
Dedicated Routes
On Demand/Same Day Services (EXCLUSIVE Medical Only STAT Services)
Cold Chain
Tissue and Organ Transport

Warehousing


Warehousing
Our secure warehouses are available 24 hours a day, 365 days a year.
Pillow Logistics offers an on-site secured warehouse. We will inventory your parts or manufactured goods and deliver them worry-free when and where they are needed. If you are currently maintaining your own warehouse, our facilities may offer a more optimized distribution solution, improving your supply chain and reducing costs. Warehousing with Pillow Logistics delivers you:


  • 24/7 access to the warehouse
  • Security cameras to protect your stored inventory
  • Storage for short- and long-term needs
  • Records management and data tape storage
  • Scheduled or emergency deliveries from inventory
Let us bring you more operational flexibility while improving distribution control.

Customized Solutions


Customized Solutions

At Pillow Logistics, we treat each customer as our only customer - tailoring our reliable services to meet your specific needs. Our customized logistics solutions improve how you serve your customers and help you operate more efficiently.

Because we work with businesses in a range of industries from healthcare and banking to office supplies, manufactured goods and many others, no day is necessarily ever the same for us. We take pride in learning what's important to every customer and how we can help better meet their unique business goals through effective logistics strategies.

We cannot predict how we might best serve your business until we hear about your specific needs, but here are some of the customized solutions that are benefitting our current customers:

  • On-site management
  • Order process management
  • Supply chain management and reporting
  • Route optimization and planning
  • Training on specific company needs or industry/regulatory requirements
  • Disaster recovery
  • Implementation steps and process
  • Operating guidelines
  • Staffing models aligned with customer requirements
  • Warehousing strategies - with just-in-time inventory/parts storage
  • Security procedures such as limited view vehicles, secure cargo totes/bins, online cameras for remote monitoring, etc.
  • Customer and industry certifications
  • Billing formats



E-Business

Times have changed; everything is done on the go with no real time to spare. Why not let the Pillow Logistics E-Business give you a hand? Whether you are an existing client that would rather place your order online, or a potential client shopping around for some answers, you can have the convenience you need without neglecting your other daily responsibilities. Once you enter this area of our Site, you will have the luxury of Online Order Entry, tracking, inventory ordering/tracking, invoice information and all with the use of a keyboard. Contact us today to put your time back where you really need it most!


Order Entry/Tracking

Welcome Pillow Logistics customers. Please log in below. You will then be able to complete the Order Entry form and enjoy the convenience of tracking your pickups and deliveries.


Resources and Links


Customer Service


Customer Service
People & Processes
Our people work together for your satisfaction. Responsive local teams combined with dedicated central office management, support and carefully defined company-wide processes are committed to delivering for you.






Our Team is the Best
Pillow Logistics offers our customers one of the most experienced, knowledgeable and qualified management teams in the industry. Our executive team supports three regional managers who have responsibility over 18 facilities in 5 states. More than 185 employee's system-wide serve Pillow Logistics customers as branch managers, supervisors, customer service representatives, dispatchers, fleet coordinators and warehouse clerks. Our management team averages more than 10 years of experience per person in the industry.

Our field management has logistics expertise and directs local employees and owner-operator drivers who are committed to your satisfaction. Driver training and compliance are fundamental components in our company's DNA. All shipments are transported in secured vehicles at all times. All Pillow Logistics employees and owner-operators are subjected to a rigid screening process including:
  • Drug screen
  • Full local, state and national criminal background check for past seven years
  • Citizenship verification
  • Previous employment verification
  • Motor Vehicle Reports on all drivers
Pillow Logistics assures complete insurance coverage to meet or exceed our customers' requirements, and all owner-operators are covered with occupational accident insurance (OAI). Our owner-operator agreement includes the latest legal language designed to protect Pillow Logistics customers from legal proceedings resulting from driver error.

Our Process
In addition to the recruiting, training and policies that Pillow Logistics maintains for its employees and drivers, we assure high levels of customer service and satisfaction through our operating procedures, such as:
  • Delivery & Logistics Implementation: We have a proven plan for implementing your shipment on time, every time and for meeting your individual needs for service with customized solutions.
  • Account Management: Local managers and teams are there to serve you.
  • Business Continuity: We are experienced in handling challenges that emerge from inclement weather, natural disaster or any other emergency and have the resources in place to respond throughout the Midwest to assist in the recovery of normal operations.
Security is a Must
In addition to the secure transport we offer on every shipment, our facility:
  • Is equipped with alarm systems
  • Has multiple cameras that record remotely and can be monitored remotely via the Internet
Partnering with Customers
Pillow Logistics has built its reputation for service excellence by maintaining a personal touch. Our customers say we "go the extra mile." We say we are committed to delivering for you!
Some of the areas where our team will work one-on-one with you include:
  • Customer Service Excellence: leveraging your routes and deliveries to improve customer satisfaction and providing immediate response to customer service inquiries for more effective communications and accountability
  • Special Job Requirements: relying on our corporate resources and knowledge of legal compliance requirements or government regulations to meet specific needs
  • Cost Containment: customizing routes to optimize operational costs and supply chain management
  • Business Continuity: assuring continuous service in times of natural disasters or other unforeseen circumstances
  • Continuous Improvement: responding to changes in your business or market influences with optimized implementations and strategies for all your deliveries

Careers


Careers














Independent Contractor Information
With the effort from our staff and delivery specialists, we offer our clients a one-stop-shop filled with customer satisfaction. We operate 7 days a week, 24 hours a day. Mailroom management, desktop deliveries, and, routed and on-demand courier services are just some of the services that we offer our clients locally and statewide. The Indianapolis Business Journal has ranked Pillow Logistics as the fourth largest Indianapolis-area based courier service.

Come Grow With Us Today
  • Our Independent Contract Delivery Specialists are self-employed.
  • Our Independent Contract Delivery Specialists are the best customer service representatives.
  • Growing your business.
  • Fast paced environment full of growth potential.
  • An on-going opportunity to control your income.
  • Flexible schedule or daily routes.
What do I need to join the Pillow Logistics team?
  • A reliable vehicle (car, van, pick-up truck or box truck)
  • Be customer service oriented
  • Professional appearance
  • Self-confident/self-motivated
  • Enjoy the freedom of not being confined to an office
  • Self discipline

Contact


  • 5128 West 79th Street, Indianapolis, IN, USA